Job Description
Launch your hospitality career with Grand City Hospitality! We're seeking energetic individuals for our Hotel Front Desk Agent positions in Philadelphia. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible shift schedules, and a supportive team environment where your growth is our priority.
As a key member of our guest experience team, you'll be the first point of contact for visitors, ensuring seamless check-ins and memorable stays. This full-time role offers stability, advancement opportunities, and the chance to build transferable skills in customer service and operations.
Responsibilities
- Greet guests warmly and efficiently process check-in/check-out procedures
- Manage reservations and handle guest inquiries with exceptional professionalism
- Operate hotel management systems and process payments accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean, organized lobby area at all times
- Resolve guest concerns promptly to ensure positive experiences
- Collaborate with cross-departmental teams during peak hours
Qualifications
- No prior hotel experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Flexible availability for day, evening, weekend, and holiday shifts
- Positive attitude and commitment to exceptional service
- Attention to detail and problem-solving abilities