Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Atlanta. Enjoy weekly pay, competitive benefits, and a vibrant work culture. As a key ambassador of our brand, you'll create memorable stays for international and domestic travelers while advancing your career in luxury hospitality.
Responsibilities
- Manage check-in/check-out processes efficiently using property management systems
- Resolve guest inquiries and concerns with empathy and professionalism
- Coordinate housekeeping and maintenance requests for guest rooms
- Process payments and handle cash/credit transactions accurately
- Uphold brand standards through personalized guest interactions
- Collaborate with concierge and dining teams for seamless service
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in Opera or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays