Job Description
Join our award-winning team at Mountain View Hospitality Group as a Hotel Front Desk Agent! No experience required – we provide comprehensive training to launch your hospitality career. Located in the heart of Colorado Springs, you'll be the first point of contact for guests exploring Pikes Peak and Garden of the Gods. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding portfolio. Perfect for recent graduates or career changers seeking a welcoming environment where your customer service skills shine.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and manage daily cash reconciliation
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
- Operate hotel management software and POS systems
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Valid driver's license (for local errands if needed)
- Ability to stand for extended periods