Job Description
Join our award-winning team at Grand Plaza Hotel NYC and launch your hospitality career! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of Manhattan. No prior experience required – we provide comprehensive training to develop your skills in customer service, operations, and luxury hospitality standards. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and guest requests efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (reservation systems)
- Positive attitude and team player mentality
- Willingness to learn hotel operations and procedures
- Must be authorized to work in the United States