Job Description
Join our dynamic hospitality team as a Front Desk Agent at Sunset Hospitality Group! We're seeking enthusiastic professionals to deliver exceptional guest experiences in the heart of Los Angeles. Enjoy the stability of weekly pay while working flexible shifts in a vibrant urban environment. If you thrive in fast-paced settings and take pride in creating memorable stays, this role is your gateway to a rewarding career in California's thriving hospitality sector.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Act as the primary point of contact for guest requests and information
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent required