Job Description
Join our award-winning downtown Minneapolis hotel and kickstart your hospitality career! No prior experience is required—we provide comprehensive paid training to help you thrive. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while working in a dynamic, team-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Minnesota's premier hospitality employers.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Support concierge services for local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer service mindset
- Attention to detail and problem-solving abilities
- Willingness to learn and adapt quickly
- Valid work authorization in the US