Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Manhattan! We're seeking enthusiastic individuals to deliver exceptional guest experiencesâno prior hotel experience required. Enjoy comprehensive training, career advancement opportunities, and a vibrant work environment. Perfect for career changers or recent graduates looking to enter the thriving hospitality industry.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (training provided)
- Uphold brand standards for cleanliness and safety
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (training available)
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- No experience requiredâcomprehensive training provided