Job Description
Join Sacramento's premier hospitality destination! The Grand Plaza Hotel is seeking enthusiastic individuals to start their careers in luxury hotel operations. No prior experience required – we provide comprehensive training to launch your hospitality journey.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring exceptional service while managing reservations, check-ins/outs, and guest inquiries. Work in a dynamic environment with growth opportunities into supervisory and management roles.
Why Join Us?
- Competitive hourly pay plus tips
- Free on-site parking and meal discounts
- Health benefits for full-time employees
- Professional development programs
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments
- Respond to guest inquiries with professionalism
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with empathy and solutions
- Upsell hotel services and amenities
Qualifications
- High school diploma or equivalent
- Basic computer literacy (typing, email)
- Strong communication and interpersonal skills
- Ability to stand for extended periods
- Customer service mindset with problem-solving abilities
- Flexible availability including nights/weekends
- Positive attitude and team player mentality