Job Description
Launch your hospitality career at Grand Plaza Hotel Albuquerque! We're seeking enthusiastic individuals with no prior experience to join our vibrant team. As a Front Desk Agent, you'll be the first point of contact for guests, ensuring exceptional service while learning valuable industry skills. Enjoy competitive pay, comprehensive training, and growth opportunities in one of New Mexico's most iconic hotels. Perfect for career changers, recent graduates, or anyone passionate about customer service!
Responsibilities
- Warmly greet and check-in/check-out hotel guests using our property management system
- Manage reservations, room assignments, and guest inquiries with professionalism
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Operate phone systems and manage communications efficiently
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- No prior hotel or customer service experience required!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Positive attitude with a passion for helping others
- Ability to stand for extended periods and multitask in a fast-paced environment
- Flexibility to work weekends, evenings, and holidays
- Valid New Mexico driver's license (if required for shuttle duties)