Job Description
Join our award-winning team at Grand Bay Resort Tampa as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Tampa's thriving tourism district.
Responsibilities
- Check in/out guests efficiently using resort management systems
- Manage room reservations and availability with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Proficient with basic computer applications
- Customer service mindset and problem-solving aptitude
- No hospitality experience necessary - we train!