Job Description
Launch your hospitality career at Grand Bay Hotel – San Jose's premier destination for luxury stays! We're seeking passionate individuals with no prior experience to join our dynamic front desk team. Enjoy competitive pay, comprehensive paid training, and growth opportunities in a world-class environment. Located in the heart of downtown San Jose, you'll work alongside industry leaders while serving international guests. We offer flexible scheduling, health benefits, and hotel discounts. Perfect for career changers, recent graduates, and anyone eager to excel in hospitality!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries with professionalism and local knowledge
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate transaction records
- Resolve guest concerns promptly to ensure satisfaction
- Execute upselling for premium rooms and amenities
Qualifications
- No prior hotel experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency with ability to learn software quickly
- Customer service mindset with problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and teamwork-oriented approach
- Must pass background check and drug screening