Job Description
Start your hospitality career with Grand City Hotels! We’re seeking enthusiastic, no-experience-needed candidates for our Front Desk Agent positions in Chicago. Enjoy comprehensive training, competitive pay, and flexible shift schedules while delivering exceptional guest experiences. Join our award-winning team and grow your skills in a dynamic environment where your smile makes a difference!
As a cornerstone of our guest services team, you’ll be the first point of contact for international travelers and business professionals. Our supportive culture offers clear career paths to supervisory roles, with opportunities for cross-departmental training in concierge, reservations, or guest relations. Full benefits package includes health insurance, paid time off, and hotel discounts.
Responsibilities
- Greet and check-in guests with warm professionalism using our PMS system
- Manage reservations, cancellations, and room assignments efficiently
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform nightly audits and prepare shift reports
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Basic computer proficiency with willingness to learn hotel systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities with a calm demeanor under pressure
- Valid work authorization and ability to pass background check
- Prior customer service experience preferred but not required