Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our guests. With competitive benefits, career advancement opportunities, and a vibrant team culture, this is your chance to grow in the hospitality industry while living in Music City.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Valid Tennessee driver's license if required for errands