Job Description
Join our dynamic hospitality team at Grand City Hotels in Philadelphia! We're seeking passionate individuals to kickstart their careers in the hotel industry with no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service during flexible shifts including nights, weekends, and holidays. We provide comprehensive training to ensure you succeed in this rewarding role. If you're a people person with a positive attitude and ready to grow, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations and room assignments using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest needs
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (18+ years old)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and willingness to learn
- Valid work authorization in the United States