Job Description
Launch your hospitality career with Atlanta's premier luxury hotel! Grand Hospitality Group is seeking passionate individuals for full-time Front Desk Agent positions with no prior experience required. We provide comprehensive training to transform your enthusiasm into professional expertise. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Atlanta's bustling tourism district. Join our award-winning team and grow your career while delivering exceptional guest experiences.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Execute upselling opportunities for hotel amenities and services
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent
- Strong customer service orientation with genuine hospitality passion
- Excellent verbal communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including nights, weekends, and holidays