Job Description
Join the vibrant heart of New York hospitality at Grand Plaza Hotel NYC! We're seeking enthusiastic individuals with no prior experience to kickstart their careers in our luxury hotel. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while enjoying competitive pay and comprehensive benefits. Full-time schedule with rotating shifts includes nights and weekends. Apply today and start your journey in the world-class hospitality industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through impeccable guest interactions
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent required
- No hospitality experience necessary – full training provided!
- Exceptional communication and customer service skills
- Ability to work flexible schedules including nights/weekends
- Proficient in basic computer applications
- Multilingual candidates strongly preferred
- Positive attitude and willingness to learn
- Valid work authorization required