Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Portland! We're urgently seeking passionate individuals to fill our Hotel Front Desk Agent positions—no experience necessary! As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, managing reservations, and providing exceptional service. We provide comprehensive training to ensure your success in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hotel chain. Perfect for career changers, recent graduates, or anyone looking to start their hospitality journey!
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage room reservations and availability using hotel software
- Handle guest inquiries, complaints, and special requests professionally
- Process payments and manage cash handling with accuracy
- Coordinate with housekeeping and maintenance departments
- Maintain a clean, organized front desk environment
- Assist with luggage and valet services as needed
Qualifications
- No prior experience required – we provide full training!
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- High school diploma or equivalent
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Flexibility to work evenings, weekends, and holidays