Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis, where exceptional service meets Midwestern hospitality! We're seeking passionate individuals to start their hospitality careers with us – no experience necessary. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering memorable experiences while supporting hotel operations. Enjoy competitive pay, comprehensive training, and career growth opportunities in the heart of downtown Minneapolis. Our modern facility offers state-of-the-art amenities and a supportive team environment where your development is our priority.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and guest requests with precision
- Handle payment processing and billing inquiries accurately
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed guest preference records for personalized service
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy with willingness to learn hotel systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including nights, weekends, and holidays
- Customer service mindset with problem-solving aptitude
- No hospitality experience required – we provide comprehensive training!