Job Description
Join the Premier Team in Los Angeles!
Sunset Coast Hotels & Resorts is seeking dynamic individuals to join our award-winning team as Hotel Front Desk Agents. We are proud to offer a weekly pay structure and a supportive environment where no prior experience is necessary. If you have a passion for hospitality and a friendly demeanor, we want to train you!
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is unforgettable. We provide comprehensive on-the-job training to help you succeed. Take the next step in your career today with a company that values your potential.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and assisting with check-in and check-out procedures efficiently.
- Handle incoming phone calls, emails, and guest inquiries professionally and promptly.
- Manage room reservations, update guest profiles, and address special requests or complaints to ensure guest satisfaction.
- Assist with daily hotel operations, including managing the front desk, handling payments, and maintaining the lobby area.
- Collaborate with housekeeping and maintenance teams to ensure rooms and public spaces are clean and ready for guests.
- Maintain accurate records of guest transactions and handle cash and credit card transactions with integrity.
Qualifications
- Must be at least 18 years of age.
- No prior hospitality experience required; we are looking for attitude and willingness to learn.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer literacy and math skills.
- Ability to stand for long periods and lift moderate amounts of weight.