Job Description
Join our vibrant hotel team in Fresno and kickstart your hospitality career with no experience needed! Grand Central Hotel Fresno offers comprehensive training and flexible shift schedules for motivated individuals. As a Front Desk Agent, you'll be the heart of our guest experience, ensuring memorable stays while developing valuable skills in customer service and operations. We provide a supportive environment with opportunities for growth into supervisory roles.
Why Work With Us?
- Competitive wages + performance bonuses
- Free meals during shifts
- Hotel discounts worldwide
- Health benefits after 90 days
- Career advancement programs
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with luggage and special guest requests
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and typing skills
- Exceptional communication and interpersonal abilities
- Availability for rotating shifts (days, evenings, weekends, holidays)
- Positive attitude and strong problem-solving mindset
- Ability to stand/walk for extended periods
- No prior experience required – training provided