Job Description
We are seeking a dedicated and energetic Hotel Front Desk Agent to join our prestigious team in the heart of Boston. If you are looking for a rewarding career in the hospitality industry and have a passion for guest service, we want to hear from you. We offer comprehensive no experience required training to help you succeed.
As a vital part of our hotel operations, you will be the first point of contact for our guests, ensuring their stay is comfortable, seamless, and memorable. We pride ourselves on our modern amenities, luxury accommodations, and customer-first approach.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- Free meals and access to hotel amenities.
- Clear career progression paths within the hospitality industry.
- A supportive and dynamic work environment.
Responsibilities
- Check guests in and out efficiently using our state-of-the-art property management system.
- Manage incoming phone calls, emails, and inquiries with a professional and welcoming tone.
- Handle cash transactions and process credit card payments accurately and securely.
- Resolve guest complaints or issues immediately to ensure 100% guest satisfaction.
- Assist with concierge requests, including restaurant reservations and local transportation.
- Maintain the cleanliness, organization, and aesthetic appeal of the front desk area at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- A positive attitude and a genuine desire to help people.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer literacy is a plus, but we will train the right candidate.
- Reliability, punctuality, and a strong work ethic.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).