Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in vibrant Austin, Texas! We're seeking charismatic professionals to create unforgettable guest experiences at our boutique riverside property. This role offers flexible scheduling and opportunities for growth within our renowned hospitality brand. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of our luxury accommodations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries, complaints, and special requests with solution-oriented approaches
- Maintain accurate records of guest transactions and communications
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (e.g., Opera, Delphi) efficiently
- Execute safety protocols and emergency procedures as trained
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or luxury retail
- Proficiency in PMS software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including evenings, weekends, and holidays
- Texas state gaming license (if applicable to property)
- Valid driver's license and reliable transportation