Job Description
Welcome to Grand Metropolitan Hotels, where we redefine hospitality in the heart of New York City. We are currently seeking dedicated Hotel Front Desk Agents to join our dynamic team. This is an excellent opportunity for individuals looking to start a career in the luxury hospitality industry with no prior experience required.
We pride ourselves on providing world-class service to our guests, and we are looking for friendly, energetic individuals who are ready to learn and grow with us. Our comprehensive training program ensures you will feel confident and ready to serve our guests from day one.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Assist with check-in and check-out procedures efficiently using hotel property management systems.
- Answer incoming phone calls and emails, providing information and resolving inquiries promptly.
- Handle guest complaints and special requests with professionalism and grace.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and manage guest accounts accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent is preferred but not required.
- Excellent communication and interpersonal skills.
- A positive attitude and a genuine desire to help others.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer literacy and ability to learn new software quickly.
- Professional appearance and demeanor.
- Ability to stand for extended periods and lift light objects.