Job Description
Join our award-winning luxury hotel in Richmond's vibrant downtown! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Our team thrives on attention to detail and genuine care for every guest.
Responsibilities
- Check in/out guests with precision and warmth
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain cleanliness and organization at the front desk
Qualifications
- Previous hotel or customer service experience required
- Strong communication and interpersonal skills
- Proficiency in hotel management software
- Ability to multitask in fast-paced settings
- Professional appearance and positive attitude
- Basic math and cash handling skills
- Flexibility to work evenings, weekends, and holidays