Job Description
Join our award-winning team at Grand Plaza Hotel, where we deliver exceptional hospitality in the heart of Downtown LA. We're seeking passionate individuals to join our 24/7 front desk operations. This entry-level role offers rapid career growth, comprehensive training, and a supportive team environment. Enjoy competitive pay, flexible scheduling, and free employee parking. Be the first face of our luxury property and create memorable experiences for international and domestic guests.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage room reservations and modify bookings as needed
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate switchboard and handle emergency procedures
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with POS systems
- Exceptional customer service communication skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid California driver's license (preferred)
- Previous hospitality experience (not required)
- Fluency in English; Spanish a plus
- Ability to stand for extended periods