Job Description
Join the heart of Atlanta's luxury hospitality scene as a Front Desk Agent with Grand Hospitality Group. We're seeking passionate individuals to deliver exceptional guest experiences during flexible shifts, including nights, weekends, and holidays. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment where every interaction matters.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain organized records and documentation
- Execute emergency procedures during critical situations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic knowledge of Atlanta area attractions and services