Job Description
Join our award-winning team at Grand Atlanta Hotel, where luxury meets southern charm! We're seeking passionate hospitality professionals to fill critical shift-based positions in our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Atlanta's premier hospitality destinations. Immediate openings available for night, evening, and weekend shifts.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage room reservations and modify bookings using our property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for room status updates
- Uphold brand standards and safety protocols during all shifts
- Train new staff on front desk operations and customer service best practices
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and cash handling experience
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs