Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Philadelphia! We're seeking dynamic Front Desk Agents to provide exceptional guest experiences across morning, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities. Apply today and become part of our hospitality family!
Responsibilities
- Manage check-in/check-out processes efficiently with attention to detail
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor room availability and optimize reservations
- Uphold brand standards through professional communication
- Operate PMS systems and manage key inventory
Qualifications
- 1+ years hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends)
- Proficiency with reservation systems (e.g., Opera, Marriott)
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid Pennsylvania driver's license (if transporting guests)
- Ability to stand for extended periods