Job Description
Join our award-winning team at Grand Hospitality Group! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences at our premier Dallas location. As the first point of contact, you'll embody our commitment to excellence while managing dynamic shift schedules. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Why You'll Love Working With Us:
• Industry-leading training programs
• Health/dental/vision insurance
• Employee discounts on hotel stays
• Flexible shift options (day/night/weekend)
• Recognition and performance bonuses
Responsibilities
- Deliver exceptional guest service via check-in/check-out procedures
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold security protocols and safeguard guest information
- Perform daily audits of front desk operations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with PMS systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Basic knowledge of Dallas area attractions/services
- High school diploma or equivalent required
- Valid Texas driver's license (if required for property errands)