Job Description
Join our award-winning luxury hotel in the heart of Fort Worth! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to Southern hospitality while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive benefits, growth opportunities, and a vibrant team environment.
Responsibilities
- Manage seamless check-in/check-out processes for guests
- Handle reservation inquiries and room assignments
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/PMS)
- Uphold brand standards in all guest interactions
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in reservation systems and MS Office
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent
- Basic knowledge of Fort Worth attractions preferred