Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Fort Worth! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, ensuring seamless check-ins and personalized service. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Texas' most vibrant cities. Apply today and become part of our legacy of excellence!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera/PMS) effectively
- Uphold brand standards and safety protocols
- Assist with VIP guest arrangements and special requests
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficient in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid Texas driver's license (if required for errands)
- Fluency in English; Spanish a plus