Job Description
Welcome to Fort Worth Hospitality Group, where we pride ourselves on delivering world-class service in the heart of the Lone Star State. We are currently seeking dynamic and detail-oriented individuals to join our front-of-house team for our high-volume weekend shifts.
Are you looking for a flexible schedule that allows you to enjoy your weekdays off? We are looking for friendly professionals to ensure our guests have an unforgettable stay from Friday through Sunday. Join a supportive team culture and take the next step in your hospitality career today.
Responsibilities
- Greet and welcome guests warmly, managing the check-in and check-out process efficiently using our property management system.
- Answer incoming phone calls with a professional tone, assisting with reservations and answering general inquiries.
- Process payments accurately and handle cash, credit cards, and online transactions.
- Respond to guest requests promptly, ranging from room service assistance to local directions and recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are immaculate and ready for arrivals.
- Monitor the lobby area to maintain a safe, organized, and welcoming environment.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Must be available to work weekends, including Fridays, Saturdays, and Sundays.
- Strong interpersonal skills and the ability to communicate effectively in English.
- Basic computer literacy and familiarity with POS systems.
- A positive attitude and the ability to work well in a fast-paced team environment.