Job Description
Are you looking for a dynamic career in the hospitality industry without the need for prior experience? The Sterling Hospitality Group is currently hiring enthusiastic individuals to join our team as Hotel Front Desk Agents for our premium locations in Pennsylvania.
Why Join Us?
- No Experience Necessary: We pride ourselves on training great people. We are looking for attitude, not just experience.
- Generous Compensation: Earn a competitive hourly wage with the opportunity to earn significant tips.
- Weekend Focus: Enjoy a predictable schedule with a focus on your weekends.
- Growth Opportunities: Clear pathways to management and specialized roles within the hotel.
About the Role
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. You will play a crucial role in ensuring our guests feel welcome, comfortable, and well-informed.
Responsibilities
- Register guests and issue room keys or access cards using the property management system.
- Provide accurate information about hotel facilities, local attractions, and dining options.
- Process payments and post charges to guest accounts efficiently and accurately.
- Answer incoming phone calls, respond to guest inquiries via email or chat, and resolve issues promptly.
- Collaborate with the housekeeping team to ensure rooms are cleaned and ready for check-in.
- Maintain the lobby area to ensure a welcoming and organized environment.
- Handle cash and credit transactions with strict adherence to security and auditing procedures.
Qualifications
- High school diploma or GED is preferred; relevant experience is a plus but not required.
- Strong interpersonal and communication skills with a friendly and professional demeanor.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Basic computer literacy and proficiency with property management software (training provided).
- Ability to stand, walk, and lift moderate weights (up to 25 lbs) for extended periods.
- Must be at least 18 years of age.