Job Description
Join our award-winning hospitality team at Memphis Grand Hotel and kickstart your career in the vibrant heart of Tennessee! We're seeking passionate Hotel Front Desk Agents who deliver exceptional guest experiences while enjoying the benefit of weekly pay. Perfect for individuals seeking stability and growth opportunities in the thriving Memphis hospitality scene. Our commitment to employee development and guest satisfaction makes us a top employer in the region.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local Memphis tourism resource for guests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work flexible shifts including weekends/holidays
- Valid Tennessee driver's license (if required for local errands)