Job Description
Join our award-winning luxury resort in Orlando and accelerate your career with weekly pay! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences while enjoying the stability of weekly compensation. At Sunset Hospitality Group, we invest in our team through continuous training, career advancement opportunities, and a supportive work environment. This role includes complimentary resort access and exclusive employee discounts. If you're passionate about hospitality and ready for immediate financial security, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize property management systems (Opera, Fidelio) efficiently
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems and Microsoft Office Suite
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Florida driver's license preferred
- Fluency in English; Spanish fluency a plus
- High school diploma or equivalent required
- Positive attitude and team-oriented mindset