Job Description
Join the vibrant hospitality scene in Charlotte, NC! Grand Plaza Charlotte is seeking a dedicated Hotel Front Desk Agent to deliver exceptional guest experiences with weekly pay. Perfect for professionals seeking financial stability and career growth in a luxury environment. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement in one of America's fastest-growing cities.
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Maintain accurate guest records and room status updates
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and service excellence protocols
Qualifications
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent
- Valid NC driver's license preferred
- Basic first aid/CPR certification a plus