Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a charismatic Hotel Front Desk Agent to deliver exceptional guest experiences while enjoying the convenience of weekly pay. At Grand Bay Hotel, we value our team's dedication and believe in rewarding hard work promptly. As a key member of our hospitality family, you'll work in a dynamic environment with competitive benefits, career growth opportunities, and a supportive team culture. If you're passionate about creating memorable stays and thrive in fast-paced settings, this is your opportunity to shine in one of America's most vibrant cities!
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Collaborate with concierge team to provide local recommendations
- Maintain a clean, organized front desk area at all times
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid California driver's license (preferred for errands)
- High school diploma or equivalent required
- Fluency in English; Spanish a plus