Job Description
Join Grand Harbor Resort & Spa's award-winning team and experience the pinnacle of Florida hospitality! We're seeking energetic Hotel Front Desk Agents to deliver exceptional guest experiences while enjoying the unique benefit of weekly pay. Located in downtown Jacksonville's vibrant riverfront district, our resort offers a dynamic work environment with competitive wages and growth opportunities. If you're passionate about creating memorable stays and value financial stability through weekly compensation, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using Opera property management system
- Process payments, manage cash floats, and reconcile daily transactions
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell resort amenities and special packages to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years front desk or customer service experience in hotel/restaurant
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license (for valet coordination)
- Basic knowledge of Jacksonville attractions and transportation
- Ability to stand for extended periods and lift 25 lbs