Job Description
Join our award-winning team at Grand Hospitality Group and enjoy the convenience of weekly pay! We're seeking a dynamic Hotel Front Desk Agent for our Charlotte, NC property. This shift-based role offers immediate paydays, competitive hourly rates, and opportunities for career growth in the hospitality industry. If you thrive in fast-paced environments and excel at creating exceptional guest experiences, apply today!
Responsibilities
- Manage guest check-ins/checkouts using PMS systems
- Handle reservation modifications and room assignments
- Resolve guest inquiries and complaints promptly
- Process payments and manage cash transactions
- Coordinate with housekeeping and maintenance teams
- Operate hotel amenities (valet, concierge services)
- Maintain accurate guest records and documentation
Qualifications
- 1+ years hotel or customer service experience
- Proficiency with Opera or similar PMS software
- Flexible availability for day/night/weekend shifts
- Exceptional communication and problem-solving skills
- Basic math and cash handling abilities
- High school diploma or equivalent
- Valid NC driver's license (if valet required)