Job Description
Join our award-winning Nashville hotel team and enjoy the stability of weekly pay while working flexible shift schedules! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in the heart of Music City. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, combining local Nashville charm with world-class service. Weekly paychecks arrive every Friday, and we offer comprehensive benefits including health insurance, 401(k) matching, and hotel discounts nationwide. Perfect for career-driven individuals seeking work-life balance in a dynamic environment.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software
- Handle reservation modifications and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local Nashville recommendations to enhance guest experiences
Qualifications
- Previous hotel or customer service experience required
- Availability to work flexible shifts (nights, weekends, holidays)
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Strong problem-solving and conflict resolution abilities
- Valid Tennessee driver's license (for local errands)
- Basic first aid/CPR certification preferred
- Ability to stand for extended periods