Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our luxury downtown Dallas location. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career advancement within our global hospitality brand.
As a Front Desk Agent, you'll be the first point of contact for our international guests, handling check-ins, reservations, and creating memorable moments. We value personality as much as professionalism – if you thrive in fast-paced environments and love making people smile, this role is perfect for you!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with exceptional problem-solving skills and local Dallas expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest room readiness
- Execute upselling strategies for premium rooms and hotel amenities
- Maintain security protocols for guest safety and property protection
- Process reservations and manage room availability across multiple platforms
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for cash handling
- Valid Texas driver's license (for occasional errands)
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish proficiency highly valued