Job Description
Welcome to Tampa Bay’s finest hospitality experience. We are currently seeking a dynamic and service-oriented Hotel Front Desk Agent to join our award-winning team. If you are looking for a stable career with weekly pay and a supportive environment, we want to hear from you.
As part of the Suncoast Hospitality Group, you will be the first impression for our guests. We pride ourselves on delivering luxury service and creating unforgettable stays. This is a fantastic opportunity for individuals passionate about hospitality and looking to advance their career in a thriving city.
Why Join Us?
- Weekly Pay: Get paid on time, every week, so you can manage your finances with ease.
- Competitive Benefits: Health insurance, paid time off, and employee discounts.
- Growth Opportunities: Clear pathways for promotion within our luxury properties.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Handle reservations, cancellations, and special requests with precision and professionalism.
- Resolve guest inquiries and complaints promptly to ensure high satisfaction scores.
- Assist with baggage handling, concierge services, and general lobby upkeep.
- Maintain a clean, organized, and welcoming front desk area at all times.
- Process payments accurately and securely using credit card terminals and cash drawers.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet high standards.
Qualifications
- High school diploma or GED required; hospitality degree preferred.
- Previous experience in hotel front desk or customer service is highly desirable.
- Strong communication and interpersonal skills with a warm, welcoming demeanor.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Proficiency in Microsoft Office and property management software is a plus.
- Ability to stand for extended periods and lift moderate amounts of luggage.