Job Description
Are you passionate about hospitality and looking for a rewarding career in the heart of Los Angeles? Sunset Boulevard Hospitality is seeking a dedicated and friendly Hotel Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional guest experiences and offer competitive compensation with weekly pay to ensure your financial stability.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. We offer a supportive work environment, opportunities for growth, and the chance to work in one of the world's most vibrant cities.
Why Join Us?
- Weekly Paycheck: Get paid every week for your hard work.
- Competitive Hourly Rate: Earn between $18.00 and $24.00 per hour based on experience.
- Employee Discounts: Enjoy exclusive rates at our partner hotels and restaurants.
- Professional Development: Training programs to advance your career in the hospitality industry.
- Flexible Scheduling: We work around your lifestyle.
Responsibilities
- Warmly welcome guests upon arrival and assist with check-in and check-out procedures efficiently.
- Manage all incoming phone calls, emails, and guest inquiries with a professional and polite demeanor.
- Process payments accurately and maintain a clean, organized front desk area.
- Handle cash handling and credit card transactions according to company policies.
- Provide exceptional customer service by addressing guest needs, requests, and resolving complaints promptly.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Basic math skills and attention to detail for accurate cash handling.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).