Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service during weekend shifts at our iconic Virginia Beach property. You'll handle check-ins, manage reservations, and resolve inquiries with a smile while working in a dynamic, fast-paced environment. Perfect for those seeking flexible weekend hours with competitive pay and growth opportunities in luxury hospitality.
Responsibilities
- Efficiently manage guest check-in/out procedures using PMS systems
- Process reservations, payments, and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling proficiency
- Valid Virginia hospitality certification preferred
- Positive attitude with strong attention to detail
- Ability to stand for extended periods