Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking energetic Hotel Front Desk Associates to join our dynamic team in sunny Miami. This entry-level position offers comprehensive training, competitive compensation, and clear pathways for advancement into management roles. Enjoy flexible shift schedules while delivering exceptional guest experiences in our luxury waterfront property.
Our culture values growth and recognition – you'll gain hands-on experience with PMS systems, guest relations, and operational excellence. Perfect for career changers and recent graduates seeking stability in the booming tourism industry. Apply today and become part of Miami's premier hospitality team!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain secure cash handling procedures
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and local attractions
- Complete daily shift reports and handover documentation
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Strong problem-solving and multitasking abilities
- Positive attitude with customer-first mindset
- No prior experience required – comprehensive training provided