Job Description
Welcome to The Grand Sterling Hotel, where luxury meets hospitality. We are currently seeking energetic and dedicated individuals to join our team as Entry-Level Hotel Associates in the heart of Chicago. If you are looking for a rewarding career in the hospitality industry with opportunities for rapid advancement, this is your chance to shine.
As an Entry-Level Hotel Associate, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable during their stay. We pride ourselves on providing exceptional service and offer comprehensive training for all new hires, regardless of prior experience.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible shift work to accommodate your lifestyle.
- Health, dental, and vision insurance for full-time employees.
- Free meals while on shift.
- Employee discount on hotel stays and local attractions.
- Career growth opportunities within the Grand Sterling brand.
What You Will Do:
- Greet guests warmly upon arrival and manage the check-in and check-out processes efficiently.
- Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Assist in maintaining the cleanliness and presentation of the lobby and public areas.
- Handle cash transactions and operate the Point of Sale (POS) system accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
- Address guest complaints or special requests with patience and a problem-solving attitude.
- Assist in special events and hotel functions as needed.
What We Are Looking For:
- A high school diploma or GED is required.
- Previous customer service experience is a plus, but not mandatory—we train the right attitude!
- Excellent communication skills, both verbal and written.
- A friendly, outgoing personality and a genuine desire to help others.
- Ability to stand for long periods and lift up to 20 lbs occasionally.
- Flexibility to work varying shifts, including weekends and holidays.
- Basic computer literacy and familiarity with hotel management software is an advantage.
Ready to start your journey in hospitality? Apply today and become part of a team that creates unforgettable guest experiences!
Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out processes efficiently.
- Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Assist in maintaining the cleanliness and presentation of the lobby and public areas.
- Handle cash transactions and operate the Point of Sale (POS) system accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
- Address guest complaints or special requests with patience and a problem-solving attitude.
- Assist in special events and hotel functions as needed.
Qualifications
- A high school diploma or GED is required.
- Previous customer service experience is a plus, but not mandatory—we train the right attitude!
- Excellent communication skills, both verbal and written.
- A friendly, outgoing personality and a genuine desire to help others.
- Ability to stand for long periods and lift up to 20 lbs occasionally.
- Flexibility to work varying shifts, including weekends and holidays.
- Basic computer literacy and familiarity with hotel management software is an advantage.