Job Description
Join the Leading Hotel Team in Indianapolis!
The Grand Indianapolis Hotel is currently seeking motivated Entry Level Hotel Associates to join our dynamic Guest Services team. We are looking for individuals who are passionate about hospitality and eager to learn. Whether you are starting your career or looking for a fresh start in the hotel industry, this is the perfect opportunity for you.
We offer comprehensive training, a supportive work environment, and the chance to be the face of our brand. No prior experience is necessary—we provide all the tools you need to succeed!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-In/Out: Efficiently process guest registrations, payments, and key assignments using hotel software.
- Guest Relations: Address guest inquiries, resolve complaints, and ensure a high level of customer satisfaction.
- Communication: Answer incoming calls, take accurate messages, and relay information to appropriate departments.
- Front Desk Support: Maintain the cleanliness and organization of the reception area and lobby.
- Information Desk: Provide guests with information about local attractions, dining, and transportation options.
Qualifications
- No Experience Required: We welcome candidates with no prior hospitality experience; training is provided.
- High School Diploma: Must possess a high school diploma or GED equivalent.
- Communication Skills: Excellent verbal and written communication abilities.
- Customer Focus: A friendly, outgoing personality with a genuine desire to help others.
- Flexibility: Ability to work varying shifts, including weekends and holidays, as required.
- Reliability: Punctual and dependable with a strong work ethic.