Job Description
We are currently seeking enthusiastic and professional individuals to join our dynamic team as Hotel Front Desk Associates in the heart of Los Angeles. This is an exceptional opportunity for those looking to launch a rewarding career in the hospitality industry without requiring prior experience. We pride ourselves on providing comprehensive training to ensure our new hires thrive.
At Grand Horizon Hotels, we are dedicated to delivering world-class service. If you possess a positive attitude, a strong work ethic, and a desire to learn, we invite you to apply for this full-time position.
Responsibilities
- Check guests in and out efficiently, ensuring all required documentation is completed accurately.
- Answer incoming phone calls and emails promptly, providing information regarding room availability, local attractions, and hotel amenities.
- Process payments and handle cash transactions with strict adherence to financial policies.
- Assist guests with check-out procedures, luggage handling, and special requests to enhance their stay.
- Maintain a pristine and welcoming lobby environment, including organizing reception areas.
- Update the reservation system with accurate guest information and preferences.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent is preferred.
- Must be at least 18 years of age.
- Strong communication and interpersonal skills with a focus on customer service.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer proficiency and typing skills.
- Willingness to work on your feet for extended periods and maintain a professional appearance.