Job Description
The Oakland Manor Hotel & Conference Center is currently seeking a dedicated and personable Hotel Front Desk Associate to join our premium hospitality team in Oakland, Pennsylvania. We are looking for individuals who are passionate about guest service and ready to start their career in the hospitality industry.
As a premier destination for business and leisure travelers, we pride ourselves on creating memorable experiences for our guests. We are proud to offer a comprehensive training program, meaning no prior experience is required for this rewarding full-time opportunity. If you are eager to learn, grow, and thrive in a dynamic environment, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival, ensuring a smooth check-in and check-out process.
- Guest Relations: Act as the primary point of contact for guest inquiries, requests, and feedback, resolving issues with a positive attitude.
- Operational Support: Assist with daily hotel operations, including answering multi-line phones, managing reservations, and processing payments efficiently.
- Maintenance Checks: Conduct regular inspections of guest rooms and public areas to ensure high standards of cleanliness and safety.
- Event Coordination: Support conference and event staff by setting up rooms and assisting with guest needs during large functions.
- Marketing Support: Assist with local tourism promotions and distributing promotional materials to guests.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Availability: Flexibility to work weekends, holidays, and evening shifts as required.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable demeanor and a genuine desire to help others.
- Reliability: Punctual and dependable work history.
- Education: High school diploma or GED equivalent preferred.
- Computer Literacy: Basic proficiency with computer systems and operating software.