Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking passionate, customer-focused individuals for our Front Desk Associate position. No prior experience required—we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join us in delivering exceptional guest experiences in the heart of Philadelphia!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Assist with reservations and room assignments
- Maintain organized front desk and lobby areas
- Upsell hotel amenities and services to guests
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn systems
- Positive attitude and customer service mindset
- Ability to work flexible shifts, including weekends/holidays
- Team player with problem-solving aptitude